Verify Internet Connectivity.
1. Tap the gear icon to access the administration menu.
2. Tap "Close Clock."
3. Go to System Maintenance.
4. Choose "Run Connection Test.
* If both the connection to Altametrics and Google are green, there are no connectivity issues with the clock. It is likely an issue with eRestaurant, and full functionality should be restored when the eRestaurant issue is resolved. Hourly employees can still clock in and out on the eSmartClock, and the punches will be stored locally once the eRestaurant connection is restored.
* If both the connection to Altametrics and Google are red, there is a connectivity issue with the clock. Proceed with further troubleshooting.
Is the issue with Internet Connectivity OR with eRestaurant?