Re-enroll your finger scan.
On the back office server, open the McDonald's Biometrics application. Log in using your time card number. Follow the directions to re-enroll your finger scan. NOTE: Finger scans expire one year after creating the finger scan record. You will need to re-enroll your finger after a year has passed.
After re-enrolling your finger scan, test the new scan by accessing the manager menu on the register.
Were you able to access the manager menu by using your finger scan?